Privacy Policy - Class House Electronics

Class House Electronics Last updated: March 26, 2026

This Privacy Policy explains how Class House Electronics collects, uses, discloses, and protects your personal information when you visit or make purchases on our website https://classhouse-gh.com/ (the “Site”), interact with us in our physical stores, or use our services. We are committed to protecting your privacy in line with the Data Protection Act, 2012 (Act 843) of Ghana and other applicable laws.

By using our Site or services, you consent to the practices described in this policy. If you do not agree, please do not use the Site.

Who WE ARE

Class House Electronics is a leading Ghanaian retailer of home appliances, air conditioners, refrigerators, kitchen appliances, electronics, and related products. We operate both an online store at https://classhouse-gh.com/ and multiple physical showrooms across Ghana, including our flagship Spintex Branch at 3B Spintex Road, near Papaye, Accra; Adabraka Branch at Kojo Thompson Road 89, Accra; and additional locations in Madina, Kasoa, Kumasi, Ho, and other cities.

Our mission is to provide quality and affordable electronics and appliances to Ghanaian households, businesses, and institutions. We offer expert sales support, home installation, delivery services, and after-sales care. Our contact details are:

Email: [email protected]
Main Phone: +233 598 902 908 (sales, customer service, and home installation/delivery)
Operating Hours: Monday–Friday 8:00 AM – 5:00 PM; Saturday 9:00 AM – 2:00 PM

We are fully based and operated in Ghana. This Privacy Policy applies to all personal data we process as the data controller. For any questions about this policy or our data practices, please contact us using the details above or visit any of our branches.

Cookies

We use cookies and similar tracking technologies (such as pixels, web beacons, and local storage) to enhance your experience on our Site, enable essential functions, and help us understand how our website is used.

Types of cookies we use:

Essential/Strictly Necessary Cookies: These are required for the Site to function properly. They enable shopping cart functionality, account login (where available), secure checkout processes, and basic navigation. Without these, the Site may not work correctly.
Performance and Analytics Cookies: We use these to collect anonymous information about how visitors use the Site — for example, which pages are most popular, how long users stay on the Site, and what devices or browsers are used. This helps us improve the Site’s performance and user experience. We may use tools such as Google Analytics or similar services.
Functional Cookies: These remember your preferences (e.g., language, region, or previous searches) so we can provide a more personalised experience on future visits.
Marketing and Advertising Cookies: With your consent, we may use these to show you relevant advertisements on our Site or third-party platforms, or to track the effectiveness of our promotions and campaigns.

You can manage your cookie preferences through your browser settings at any time. Most browsers allow you to block or delete cookies, but please note that disabling essential cookies may affect the functionality of the Site (for example, you may not be able to add items to your cart or complete a purchase). We display a cookie consent banner on first visit (or after clearing cookies) and only set non-essential cookies after you give consent.

We do not use cookies to collect sensitive personal data. Cookie data is usually stored for a short period (up to 2 years for persistent cookies) unless you delete them earlier.

after 1 day.

Embedded content from other websites

Our website may include embedded content from third-party websites — for example, product demonstration videos hosted on YouTube, social media feeds (Facebook, Instagram, TikTok), maps showing our store locations, or payment gateway widgets.

When you visit pages containing embedded content, these third-party providers may collect data about you, including your IP address, browser type, and whether you are logged into their service. This data is governed by the privacy policies of those third parties, not by Class House Electronics.

Examples of embedded content we may use:

YouTube or Vimeo videos showing appliance installation or features.
Social media sharing buttons or live feeds from our official Facebook (@classhouseelectronicsgh) or Instagram (@classhouseelectronicsgh) pages.
Google Maps for store locations and directions.

We have no control over, and are not responsible for, the data collection practices of these third parties. We encourage you to review their privacy policies (linked where possible) before interacting with embedded content. Embedded content is only loaded when you actively engage with it (e.g., by clicking “Play” on a video) where technically possible, to respect your privacy.

Who we share your data with

We do not sell your personal data to third parties for marketing purposes. We may share your data only in the following limited circumstances:

Service Providers: With trusted third-party companies that help us operate the Site and deliver services — for example, web hosting providers, payment processors (if applicable), delivery/logistics companies for order fulfilment, installation technicians, email marketing platforms, and IT support services. These providers are contractually required to keep your data secure and use it only for the purposes we specify.
Legal and Regulatory Requirements: When required by law, court order, or government authority (including the Data Protection Commission of Ghana), or to protect our legal rights, enforce our Terms, or investigate fraud/security issues.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred as part of that transaction (with appropriate protections).
With Your Consent: Where you have explicitly agreed to sharing for a specific purpose (e.g., sharing your contact details with a partner for warranty registration).

All sharing is done with appropriate safeguards and only the minimum data necessary.

How long we retain your data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Typical retention periods include:

Order and transaction data: Retained for at least 7 years for accounting, tax, and legal compliance purposes (as required under Ghanaian law).
Customer account data (if you create an account): Retained for the duration of the account plus up to 2 years after account closure, unless you request deletion earlier.
Marketing and newsletter data: Retained until you unsubscribe or withdraw consent.
Website analytics and cookie data: Usually 12–24 months or less.
Customer support enquiries: Up to 3 years after resolution.

After the retention period ends, we securely delete or anonymise your data. If deletion is not possible for technical or legal reasons, we will continue to protect it and restrict further processing.

What rights you have over your data

Under the Data Protection Act, 2012 (Act 843), you have the following rights regarding your personal data:

Right of access — Request a copy of the personal data we hold about you.
Right to rectification — Ask us to correct inaccurate or incomplete data.
Right to erasure (“right to be forgotten”) — Request deletion of your data (subject to legal obligations that may prevent immediate deletion).
Right to restrict processing — Ask us to limit how we use your data in certain circumstances.
Right to object — Object to processing based on legitimate interests or for direct marketing.
Right to data portability — Receive your data in a structured, commonly used format (where technically feasible).
Right to withdraw consent — Withdraw any consent you previously gave (this will not affect processing already carried out).

To exercise any of these rights, please contact us at [email protected] or +233 598 902 908. We will respond within 30 days (or sooner where possible). There is no fee for standard requests, though we may charge a reasonable fee for excessive or unfounded requests. You also have the right to lodge a complaint with the Data Protection Commission of Ghana if you believe we have not handled your data correctly.

Where your data is sent

Class House Electronics is based in Ghana and your data is primarily processed and stored within Ghana or on servers used by our service providers that maintain appropriate data protection standards.

In limited cases where we use international service providers (for example, cloud hosting, analytics tools such as Google Analytics, or email platforms), your data may be transferred outside Ghana. We ensure such transfers are protected by appropriate safeguards, including contractual clauses or adequacy decisions where applicable, in line with the Data Protection Act.

We do not routinely send data to countries without adequate protection. If you would like more details on specific transfers, please contact us.

This Privacy Policy may be updated from time to time. We will notify you of significant changes by posting the new version on the Site and updating the “Last updated” date above. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy or our data practices, please reach out to us at [email protected] or visit any Class House Electronics branch.