Frequently Asked Questions (FAQ)
Class House Electronics
Last updated: March 26, 2026
We want to make your shopping experience as smooth and enjoyable as possible. Below are answers to the most common questions our customers ask. If you cannot find the answer you need, feel free to contact our 24/7 customer service team.
How can I contact Class House Electronics? Our customer service team is available to assist you 24/7.
- Main Contact Number: +233 598 902 908 (calls, WhatsApp, and sales support)
- Email: [email protected]
- Physical Stores: Visit any of our showrooms for immediate assistance.
What are your store locations and opening hours? We have multiple branches across Ghana for your convenience:
- Spintex Branch – 3B Spintex Road, near Papaye, Accra | Tel: +233 598 902 908 / 059 890 2908
- Adabraka Branch – Kojo Thompson Road 89, Accra | Tel: +233 243 227 760 / 024 322 7760
- Madina Branch – Tel: +233 554 885 599 / 055 488 5599
- Kasoa Branch – Tel: +233 268 888 880 / 026 888 8880
- Kumasi Branch – Tel: +233 596 055 881 / 059 605 5881
- Ho Branch – Tel: +233 596 055 880 / 059 605 5880
Opening Hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 3:00 PM (or 2:00 PM in some branches)We are closed on Sundays and public holidays unless otherwise announced. As a new WordPress user, you should go to your dashboard to delete this page and create new pages for your content. Have fun!
Do you offer delivery services? Yes! We provide reliable delivery across Accra, Greater Accra, and selected regions in Ghana. Many customers enjoy doorstep delivery for air conditioners, refrigerators, washing machines, and other large appliances. Delivery fees depend on location and product size. During checkout or when you contact us, our team will give you an accurate quote and estimated delivery time. We also offer same-day or next-day delivery in Accra for selected items.
Do you provide installation services? Yes. We offer professional installation for air conditioners (split units), refrigerators, washing machines, gas cookers, and other appliances that require expert setup. Installation is carried out by our trained technicians to ensure safety and optimal performance. Installation fees are separate but very competitive. Mention your need for installation when placing your order.
What payment methods do you accept? We accept:
- Cash (in-store or on delivery)
- Mobile money (MTN MoMo, Vodafone Cash, AirtelTigo Money)
- Bank transfers
- Card payments (where available in-store)
We do not currently offer hire purchase / installment plans on the website, but kindly visit any branch or call us to discuss flexible payment options for bigger purchases.
What is your return and exchange policy? Please refer to our full Return Policy page. Generally:
- Faulty or damaged products can be returned or exchanged within 7–14 days of purchase (with proof of purchase).
- Products must be in original condition with all accessories and packaging.
- Installation or customised items may have different terms.
- We inspect returned items before processing refunds or replacements.
For full details, visit our Shipping & Return or Return Policy page.
Do your products come with warranty? Yes. Most products carry manufacturer warranties:
- Air conditioners and refrigerators often have 1-year full warranty + extended compressor warranty (e.g., 20 years on some Samsung digital inverter compressors).
- Washing machines, TVs, and other appliances usually have 1-year warranties.
Warranty details are listed on each product page. We assist with warranty claims through our branches or by coordinating with the manufacturer.
How do I track my order? Once your order is confirmed, you will receive a tracking number via SMS or email. You can track your order directly on our website under “Track Order” or by contacting customer service with your order number.
Can I buy from outside Accra or other regions? Yes. We deliver to most parts of Ghana. Customers in Kumasi, Ho, Tamale, and other cities can order online or visit our branches in those areas. Delivery timelines vary by location.
Do you have promotions and discounts? We run regular promotions including Black Friday, festive sales, weekly deals, and brand-specific offers. Subscribe to our newsletter or follow us on Facebook and Instagram (@classhouseelectronicsgh) to stay updated on current deals.
How do I leave a product review? After receiving your item, you can leave a review on the product page. Your feedback helps other customers and helps us improve. We read every review.
Still have questions? Contact us anytime on +233 598 902 908 or email [email protected]. Our friendly team is ready to help or